Customer Service is needed to have a successful Distribution Business, the customers need to feel that they can trust one.
Evidence:
Every business should have objectives. One of those objectives should be to find new customers, and to keep those customers. Good customer service allows you to keep customers, which is cheaper, quicker and easier then finding new ones! It costs at least five times as much to win a new customer as it does to keep a current one.
Dairy Depot ( Service Learning) has a time frame where they call customers and ask if there service was satisfying and how they can improve.
It costs at least five times as much to win a new customer as it does to keep a current one.
Evidence
College Class: First Line Management
4th Interview
Dairy Depot ( Service Learning)
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